FAQ

Is your address a possible business address, student home or hotel, or do you live above a business address?

Unfortunately, DHL SDD does not ship to these addresses. For these addresses, we need to specifically use DHL office hours delivery. If your package is still not delivered after 3 business days, please contact Info@koreanskincare.nl

If your package is not one of the addresses stated above, please contact us at Info@koreanskincare.nl, We will help get the issue solved as soon as possible.

We can still cancel/edit your order as long as the order is not in transit.

Please reach out to us at: info@koreanskincare.nl

Make sure to include your order number. That way we are able to help get the concern resolved as soon as possible.

Please reach out to us at info@koreanskincare.nl

Additionally, Please provide us with photos and information. This will help us resolve the issue more quickly!

In case the package shows as delivered, but you have not received anything, We advise checking with your neighbours first as they might have received your package in your name.

If your package is still lost, please contact us at info@koreanskincare.nl

These are all the countries we ship to + additional shipping times.

https://koreanskincare.nl/nl/pages/send-information

Please note that only Norway and Switzerland come in contact with customs

You have the right to cancel your order up to 14 days after delivery without giving any reason.

More information can be found here: https://koreanskincare.nl/pages/returns

If you still have questions, you can always reach out to us at Info@koreanskincare.nl

It may take some time to receive an update on your order, depending on what courier you’re using and where the package is being shipped to.

If the package is taking over 2 days to receive an update, please contact us at info@koreanskincare.nl

Yes, we offer free shipping at a certain order amount. The order amount differs per country. More information can be found here: https://koreanskincare.nl/pages/send-information

We’d love to hear your suggestions! If you’d like to see a particular brand or product on our website, Please email us your thoughts at info@koreanskincare.nl

The ingredients and the formulas inside are not gender-specific. Nor are they age or ethnicity specific. Korean Skincare is not only for Korean or Asian skin, it works for everyone!

No worries! We have made a quiz on our website, please try it out https://koreanskincare.nl/nl/pages/ksquiz

If you still can’t figure out where to start or have any questions feel free to reach out to us at: info@koreanskincare.nl

Thank you for your interest in korean skincare!

Please send us a message at Info@koreanskincare

We can then help you with all of your skincare questions!

A typical Korean skincare routine includes at least 10 steps, which can include cleansing, toning, exfoliating, applying serums and essences, using sheet masks, applying eye cream and moisturizer, and applying sun protection.

Yes! We do offer skincare advice. One way is to contact us, you will then be forwarded to our skincare advisor who will ask a couple of questions regarding your skin!

Another way is with our live skincare advice! You will be able to schedule a meeting with our skincare advisor, who will answer all of your questions and concerns via a video call! More information can be found here: XXX

KS Points are points that can be earned to use to create a discount for an order!

There are multiple ways of earning KS Points. The most common way is by placing an order. Every €1 spent is equal to 5 KS Points.

Please note that an account needs to be created in order to start earning points! As the points need to be saved to your specific account! More information can be found here: https://koreanskincare.nl/pages/rewards

We're sorry to hear that! Please note that your birthday has to be filled in 30 days before to receive the points. If this has been done correctly, please contact us at Info@koreanskincare.nl We can then help you set everything right!

On the bottom left of our KS Points page will be a box. After clicking referrals a link will show. This is your personal referral code.

Once an order has been placed through clicking on this link you will be rewarded and a discount code will be available for the person ordering through the link!

On the bottom left of our KS Points page there will be a box. In this box there will appear a button to redeem your points!

From here, you will be able to click on the desired discount code!

We accept the following payment methods:

Ideal, Paypal, Google pay, Visa, Mastercard, AMEX, PRZ24, KBC/CBC, Belfius, Riverty, Bancontact, Giftcards, Trustly, Giropay, Sofort, EPS, Bank transfer. and Klarna

All of our prices on our website already include all Taxes!